These General Terms and Conditions (hereinafter: GTC) are provided by Blue Horizon Apartments. (established in Croatia, HR-53270 Senj, Petra Kruzica Ulica 30; registration number: HR-OIB 91600754794, hereinafter referred to as the Service Provider) and a service contract concluded between the recipient (s) of the service in Croatia (hereinafter referred to as the Guest) Treaty). By concluding the Contract, the Guest accepts these GTC, so the provisions of these GTC form an inseparable part of the legal relationship between the Service Provider and the Guest. The finalization of the accommodation reservation via the Internet is considered to be the conclusion of the Contract. All provisions contained in these GTC are binding on both the Service Provider and the Guest.
If the order for the services is submitted to the Service Provider by a third party (hereinafter referred to as the Intermediary) on behalf of the Guest, the conditions of the cooperation are regulated by the contract concluded between the Service Provider and the Intermediary. In this case, the Service Provider is not obliged to examine whether the third party legally represents the Guest.
The Service Provider provides the Guest with only accommodation services, in the framework of which the Service Provider is responsible for ensuring that the booked accommodation is confirmed in the Contract or in the Contract, provided to the Guest in accordance with the conditions set out in.
The booking of accommodation offers and the booking of accommodation (1) are done via the Internet. Before finalizing the reservation, the Service Provider
The information set out in points (a) and (b) may be provided either (1) via the Internet or (2) by sending or making available an e-mail or a link to a website containing the information. The a, and b. The Guest acknowledges the conclusion and acknowledgment of the information contained in points 1 to 4, the examination of the documents and prospectuses sent, handed over or made available by concluding the Contract. When booking, the Guest is obliged to provide all the necessary personal data (for the protection of personal data, see point 17). The Service Provider is obliged to handle the personal data provided to it in accordance with the legal provisions.
The Guest has the opportunity to choose the schedule for the payment of the accommodation fee – within the framework indicated by the service provider indicated in these GTC.
The Guest’s booking becomes final if 30% of the total booking fee arrives at the Service Provider’s bank account within 5 days. Otherwise your reservation will be canceled. In case of cash payment, please indicate the remaining amount in advance and settle it on the day of arrival, in case of transfer or credit card payment, up to the 21st day before the date of arrival.
The Service Provider may refuse to make the accommodation available to the Guest if the remaining part of the accommodation fee is not paid in full by the Guest upon arrival at the accommodation (in this case, the Guest may not claim compensation).
The Service Provider shall issue, send or make available a certificate of the complete payment of the reservation (or the full accommodation fee), which the Guest is obliged to hand over to the Service Provider upon arrival at the accommodation. If the Guest does not pay the accommodation fee reservation or the remaining part of the accommodation fee in full by the specified deadline, the Service Provider reserves the right to cancel the reservation with prior or simultaneous notification of the Guest.
Payment:
The bank exchange rates applicable in case of currency or currency conversion during the payment may differ depending on the bank and time! The applicable exchange rate may vary depending on the currency or method of payment! It is not possible to pay in Hungarian forints at the accommodation. Conversions at applicable bank rates may result in minor differences from the rates stated in the fee calculation. The Service Provider expressly excludes its liability for any damage resulting from exchange rate losses.
The Service Provider reserves the right that payment by bank transfer is not possible within a reasonable interval – typically 4 working days – before the start date of the booked accommodation. In such a case, the Guest is obliged to pay the accommodation fee within a reasonable time using another payment method, otherwise the Service Provider reserves the right to cancel the reservation. The full payment of the full amount in a given currency shall be credited exclusively to the beneficiary’s bank account in the amount indicated in that currency, without any deduction (in particular bank charges, exchange losses). Please take this into account when paying.
Banking costs as well as all additional costs related to the payment procedure must be borne by the Guest.
Bank details:
Beneficiary: Zoltán Ónodi
HUF account:
IBAN: HU42 1177 3432 0165 3481 0000 0000
SWIFT: OTPVHUHB
EUR account:
IBAN: HU51 1177 5434 4549 4882 0000 0000
SWIFT: OTPVHUHB
Kuna account:
IBAN: HR81 2402 0063 2900 17992
SWIFT: ESBCHR22
ERSTE Bank Senj, Croatia
According to the law on resort fees in the Republic of Croatia, the Guest is obliged to pay a resort fee at the same time as paying the accommodation fee. The Resort Fees Act sets the amount of the resort fee as follows:
– adults: 8.00 kuna / person / night
– Young people aged 12 to 18: receive a 50% discount.
– Under 12 years old: no resort fee, free of charge.
The resort fee for the specified booking, which is paid at the same time as the final amount of the accommodation service in accordance with the terms and conditions of these GTC. The amount of the resort fee is also indicated in the accommodation fee, which is typically given in euros, and in the fee calculation.
The accommodation fee applies to the services described in the accommodation description, which package includes the costs of using electricity, water, sewerage and gas, as well as bed linen and WIFI, and free parking.
There is an additional charge for air conditioning if not used as intended.
Eg if they are not in the apartment, accommodation, with the window and door left open.
The Service Provider reserves the right to change the price.
The Service Provider is not responsible for spelling errors, prices and promotions that have lost their relevance in the meantime, or possible errors in the price calculation program, so correcting them does not qualify as a price change. Only prices already confirmed will be considered final.
For those Guests who have already paid the amount of the accommodation fee reservation during the given booking, the Service Provider guarantees the price indicated in the fee calculation.
The Service Provider has the right to change the price no later than 20 days before the start of the accommodation service in case the exchange rate of the currency specified in the Contract changes after confirmation of the reservation or for reasons unforeseeable or beyond the Service Provider’s control. directly affect the price of the service. Should a price increase of more than 10% occur after the booking, the Guest has the right to withdraw from the Contract. In this case, the Guest is entitled to a refund of the full amount paid – within 14 days, but may not claim compensation.
If the services of the booked accommodation are to be used by more than the number of persons indicated on the booking (which circumstance qualifies as a breach of contract by the Guest), the Service Provider has the right – or legal obligation – to refuse the use of the accommodation service pay the surcharge and other costs of the accommodation.
The Service Provider is responsible for the performance of the accommodation services booked by the Guest – in accordance with the accommodation description and otherwise in accordance with the contract – while respecting the rights and interests of the Guest, in accordance with the general customs established in tourism. There is no place for a complaint if the accommodation provider refuses or imposes the use of the accommodation for the payment of an additional fee and related costs, or the quality of the accommodation does not comply with the description of the accommodation;
The Guest is obliged to:
(a) have valid identity and travel documents;
(b) respect Croatia’s customs and foreign exchange laws and regulations and other laws and regulations, as well as provide adequate prior information on whether you need a valid visa to enter Croatia. If the trip cannot be continued due to an illegal act or omission committed by the Guest, the costs incurred shall be borne by the Guest;
In the event of extraordinary circumstances (force majeure) or in other circumstances unforeseeable or beyond the Service Provider’s control, the Service Provider reserves the right to unilaterally modify or cancel the reservation.
The Guest is not entitled to a claim for damages in connection with the reservation modified or canceled by the Service Provider in accordance with the above. The Service Provider is obliged to repay only the amount previously paid to the Service Provider’s account.
If the Guest wishes to modify or cancel his reservation, he can only do so in writing (by e-mail); modification or cancellation cannot be made by telephone.
It is considered an amendment:
– the number and / or names of persons using the accommodation,
– the start and / or end date of the accommodation service, or
– notifying the Service Provider of the request to modify the accommodation, including the apartment or room within the originally booked accommodation, no later than 8 days prior to the use of the accommodation service, if the modification is possible.
If the Guest requests a change of the apartment or room within the given accommodation and there is no obstacle to the change, the Service Provider will charge a handling fee of 25 euros.
It is considered a cancellation of the reservation
– express cancellation of the reservation,
– modification of the reservation (especially the apartment within the accommodation and the start and / or end date of the use) within 7 days before the start of the use of the accommodation service or during the use, if the accommodation provider does not consent to the modification, or consent in the case of the modification, the additional cost or fee shall not be paid by the Guest and the Guest shall nevertheless maintain his / her claim related to the modification, or
– failure to occupy the accommodation on the first day of using the accommodation service, in which case the following cancellation conditions shall apply, unless the Service Provider makes an exception to fairness in its discretion in individual cases. In case of confirmed bookings, the cancellation fees are based on the date of receipt of the written cancellation or modification request, while in case of failure to occupy the accommodation, the starting date of the use of the accommodation service. If a confirmed booking is canceled after payment of the accommodation fee (or the full accommodation fee) and the cancellation is made before the cancellation and the booked date as detailed below, the Guest is obliged to pay the following cancellation fee:
If the Guest is forced to cancel the service after the 7th day before the start of the service, the Service Provider offers to find other Guests to use the ordered service instead. In this case, the Service Provider will only charge the actual costs associated with the replacement of the Guest. From now on, the obligations indicated in these GTC will also apply to the new user of the service.
If the Guest does not arrive at his / her accommodation by midnight on the day of starting the use of the accommodation service (no show) and has not previously notified the Service Provider, his / her reservation will be considered canceled, in which case the above cancellation conditions apply. The Guest is not entitled to a claim for damages in connection with the reservation modified at the request of the Guest or canceled by the Guest.
If the quality of the accommodation service does not match the one indicated in the reservation, the Guest is entitled to submit a written complaint to the Service Provider. The Guest is obliged to immediately raise an objection with the service provider’s representative on the day of arrival if he / she experiences any deficiencies in the performance of the ordered service. In order to solve the problem, the Guest is obliged to cooperate with the Service Provider in good faith. The Service Provider is not obliged to take into account the Guest’s subsequent complaint.
During the period of consideration of the complaint, which is a maximum of 14 and 28 days from the submission of the complaint, the Guest undertakes not to turn to a third party or other institution for mediation. During this period, the Guest also undertakes not to initiate litigation or out-of-court proceedings, and not to raise the Service Provider’s bad reputation in the media or online forums.
The amount of compensation approved for the complainant’s case may not exceed the value of the claimed part of the service and may not cover the services already used or the total amount paid. The Service Provider shall not be liable for unforeseen or unaffected circumstances, in particular weather conditions, sea water purity and temperature, mass at destinations, incidents affecting Guests, or similar circumstances and events that may cause Guest dissatisfaction, but not directly related to the quality of the accommodation booked (eg unfavorable weather, poorly maintained beaches, overcrowding, theft, loss or damage to property, harassment, construction or any maintenance or repair work, temporary disturbance of the panorama, etc.)
The Guest is obliged to take care of his / her own luggage and valuables at the accommodation. The Guest is responsible for theft, loss or damage to valuables left unattended. The Service Provider is not responsible for the theft, loss or damage of luggage at the accommodation, therefore we recommend that you take out travel insurance with luggage insurance. The Guest is obliged to immediately notify the Service Provider of the theft or loss of certain property, who acts at the competent police station.
Under no circumstances shall the Service Provider be liable for damages caused by extraordinary circumstances (unforeseeable or unavoidable) outside its scope (force majeure), including if the use of the accommodation service is delayed or incomplete due to such a reason. Such events include, but are not limited to, illness or death, any natural event (eg earthquake, fire, lightning, flood, drought, hurricane), social event (strike, demonstration, insurrection, terrorist act, epidemic) or government intervention ( eg war, blockade, quarantine, state of emergency) or any extraordinary physical impact (eg pipe breakage, short circuit, blockage, traffic obstruction)
By signing the Contract, of which these General Terms and Conditions also form part, the Guest acknowledges that the Service Provider has offered him / her to take out travel insurance. It is the Guest’s responsibility to carefully review the insurance terms and conditions of their choice.
The Guest voluntarily provides his / her personal data. the personal data of the Guest is required to book the accommodation service. Personal information is also required for further contact. The Service Provider undertakes to transfer or make available the personal data of the Guest to a third party only with the express prior authorization of the Guest. Your personal data may only be used for the purpose of providing the selected accommodation service, to the extent and for the time necessary, unless the Guest provides otherwise. the personal data of the Guests are stored in a database in accordance with the regulations of the Data Protection Office regarding the collection, handling and storage of the data. The Guest agrees that he / she may use his / her e-mail address during the Service Provider’s marketing campaigns (sending out newsletters).
Upon confirmation of the reservation or payment of the accommodation fee or the full accommodation fee, the Agreement between the Accommodation Provider and the Guest is concluded, of which these General Terms and Conditions form an integral part, the reading of which is expressly acknowledged by the Guest.
They shall try to resolve any disputes that may arise in connection with the contract between the Accommodation Provider and the Guest by mutual agreement.
Valid until revoked
